Return Policy
Effective Date: June 2026
We deeply appreciate your patronage at Nuenora. Your absolute delight in our curated vessels is our primary objective. If your recent acquisition falls short of expectations, we kindly request that you connect with our client services team at support@nuenora.com, providing your purchase email and transaction ID (e.g., 015SHOP-1218). We are dedicated to finding a favorable and fair outcome. Please peruse our comprehensive post-purchase guidelines below.
General Purchasing Terms
Finality of Transactions
As a standard practice across our collections, all acquisitions are conclusive. Nuenora does not entertain standard returns or buyer's remorse merchandise swaps. The sole exemptions to this stringent policy are instances where a ceramic or glassware piece possesses a confirmed manufacturing flaw or an entirely erroneous vessel was dispatched to your address.
Imperfections and Transit Damage
We take immense pride in the craftsmanship of our minimalist and sculptural vases. Should your item arrive compromised, defective, or incorrect, please make our support desk your immediate point of contact. We are fully devoted to partnering with you for an equitable remedy.
We require that you thoroughly examine your parcel upon arrival and notify us within a strict 7-day window following the delivery date.
To expedite the evaluation process, please email support@nuenora.com containing the following documentation:
- Your specific transaction ID (e.g., 015SHOP-1218) and the original purchasing email.
- A detailed narrative outlining the specific complication or flaw.
- High-resolution imagery or clear video footage demonstrating the transit damage, defect, or incorrect vessel.
Our client care specialists will review your submission to ascertain the most suitable action. Resolutions are tailored to each unique situation and may consist of a substitute piece, a fractional reimbursement, or a complete return of funds.
Financial Reimbursements
Should your claim warrant a complete or partial return of funds, the authorized amount will be routed directly back to the financial instrument utilized during checkout. Please allow a window of 7 to 12 business days for the transaction to reflect on your statement. Be advised that final clearing times ultimately depend on your individual financial institution's processing capabilities.
Merchandise Swaps
Nuenora does not facilitate standard product exchanges. We exclusively issue identical replacements for items that have sustained documented transit damage or exhibit manufacturing defects upon arrival, contingent upon an authorized and approved claim.
Unsolicited Package Remittances
Please refrain from shipping any vessels back to our facilities without explicit, written authorization from our client services division. A formal claim must be opened and approved beforehand.
Any parcels returned without prior consent will be categorically rejected. Consequently, we are unable to offer reimbursements, store credits, or substitute shipments for unapproved, unauthorized returns.
Client Support Inquiries
For further clarification or assistance, our dedicated team is at your disposal. Connecting with us directly at support@nuenora.com—while citing your purchase email and transaction ID (e.g., 015SHOP-1218)—remains the most efficient avenue for resolving discrepancies. We are devoted to ensuring your satisfaction and rectifying any valid complications swiftly.
Nuenora Client Services
- Email: support@nuenora.com
- Phone: +1 (424) 667-5490
- Operated by: AUTOMANIACS LIMITED
- Headquarters: Room 1201, 12/F, Tai Sang Bank Building, 130-132 Des Voeux Road Central, Hong Kong